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Understanding user goals in web search(2004), pp. 13-19.
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Notes for this articleDefines a taxonomy of user intent: navigational/informational/resource with some sub-categories inside.
Main categories: - navigational: 12%-15% - resource 21%-25% evenly distributed acrosss download/entertain/interact/obtain - informational: 62%-63% mostly locate a product, or undirected exploration of a topic
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